havenessence » shipping & returns


We ship only to United Kingdom addresses, excluding the Channel Islands. The havenessence shop is programmed to ship by first class Royal Mail up to 20kg.

Contact us if you want a heavier package, another shipping service, or would like a quote for delivery. We can normally oblige.

We use recycled packaging wherever possible.

Current shipping rates. These are liable to change without notice, so check this policy from time to time:

Shipping Band Weight Range (g) Charge (£)
A 1-999 6.00
B 1000-1999 9.50
C 2000-4999 16.00
D 5000-9999 22.25
E 10000-19999 33.50

We will email you when your package has been shipped.

We trust you will be completely satisfied with your havenessence purchase. In the event that you are unhappy the item may be returned to us for a refund.

However, this refund is not available if we consider that the item has been used or is not in the condition in which it was sent. This also applies if the item is returned without its original packaging, including any clear protective wrapping.

You may ask for an exchange for the same item or another item in stock. An exchange does not apply if we consider that the item has been used or damaged in any way.

In the case of exchanging an item, there may be a price difference to be accounted for. For reasons of hygiene, items such as skin care products are non-returnable and non-refundable.

Any request for a refund must reach us within 14 days or within 28 days for an exchange.

If you receive your item(s) in a faulty/damaged state, please notify us within 7 days of receipt of goods. Please note that refunds and exchanges do not apply if we reasonably consider that the item has been used or damaged in any way.

Please inform us of any query by e-mail and return the items by post to: Havenessence, Piccadilly Market, St James’s Church, 197 Piccadilly, London W1J 9LL.

We aim to make refunds or exchanges within 14 days of receipt of the returned goods.

We will deduct the cost of post and packaging (outwards and, if relevant, inwards) from the refund amount if you return the product due to personal preference, as opposed to some defect with the product.