Shipping policy
Shipping Policy
Last Updated: January 13, 2026
Thank you for shopping at Glow Haven! We work with trusted fulfillment partners to deliver your beauty tech products safely and efficiently.
Processing Time
Orders are typically processed within 2-5 business days after payment confirmation. You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Rates and Delivery Times
We offer shipping to the following regions:
Europe:
- Delivery Time: 5-12 business days
- Shipping rates calculated at checkout based on your location
- Countries covered: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom
USA & Canada:
- Delivery Time: 5-12business days
- Shipping rates calculated at checkout based on your location
Please Note: Delivery times are estimates and may vary due to customs processing, holidays, or unforeseen circumstances.
Order Tracking
Once your order ships, you will receive a tracking number via email. You can use this number to track your package's progress.
Customs and Import Duties
For international orders, you may be responsible for customs duties, taxes, and fees imposed by your country. These charges are not included in our shipping costs and are the customer's responsibility.
Shipping Address
Please ensure your shipping address is correct before completing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Delayed Packages
If your package has not arrived within the estimated delivery timeframe:
- Check the tracking information for updates
- Contact us at [glow@havenessence.com] and we will investigate with our shipping partner
- If the package is confirmed lost, we will arrange a replacement or refund
Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect address or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping fees may apply.
Contact Us
For questions about shipping, please contact us at [glow@havenessence.com].