Terms of service
Terms of Service
Last Updated: January 13, 2026
Welcome to Glow Haven. By accessing and using our website (havenessence.com), you agree to be bound by these Terms of Service.
1. General Terms
By using our site, you confirm that you are at least 18 years old or have the consent of a parent or guardian. You agree to use our website only for lawful purposes and in accordance with these Terms.
2. Products and Services
We sell beauty tech and skincare devices for at-home use. Product descriptions, images, and specifications are provided for informational purposes and we strive for accuracy. However, we do not warrant that product descriptions or other content is error-free.
3. Pricing and Payment
All prices are listed in US Dollars (USD) unless otherwise stated. We reserve the right to change prices at any time without notice. Payment must be received in full before orders are processed.
We accept the following payment methods:
- Credit and debit cards
- Other payment methods as displayed at checkout
4. Order Acceptance
We reserve the right to refuse or cancel any order for any reason, including but not limited to:
- Product availability
- Errors in pricing or product information
- Suspected fraudulent activity
If your order is cancelled, we will notify you and issue a full refund.
5. Shipping and Delivery
We ship to Europe, USA, and Canada. Delivery times are typically 7-15 business days but may vary. Please refer to our Shipping Policy for detailed information.
6. Returns and Refunds
Please refer to our Return and Refund Policy for information about returns, exchanges, and refunds.
7. Product Use and Safety
Our beauty tech devices are intended for personal, at-home use. Please read all product instructions and safety warnings before use. We are not responsible for misuse of products or failure to follow instructions.
8. Intellectual Property
All content on this website, including text, images, logos, and graphics, is the property of Glow Haven or our suppliers and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our written permission.
9. Limitation of Liability
To the fullest extent permitted by law, Glow Haven shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.
10. Privacy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
11. Governing Law
These Terms of Service are governed by the laws of Singapore. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Singapore.
12. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting to the website. Your continued use of the site after changes constitutes acceptance of the updated terms.
13. Contact Information
If you have any questions about these Terms of Service, please contact us at:
Glow Haven
Email: [glow@havenessence.com]
Website: havenessence.com